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USA Baby Reviews

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  • need help!!



    last monday i purchased a car seat in usababy .com webpage, a day later they send me an email claiming that there as an error in my billing address and they ask me to contact them at 877-488-5237 to correct this error. I've been calling every 5 minutes since yesterday morning an nobody has answer. I also wrote several emails without response. The charge has been made in my credit card and i need to know urgently whats gonna happen with my order because i'm from Mexico and i'm only staying in the shipping address for 1 weekwnd, if they arent gonna send it I need to purchase... More...
    (Delivery Services)
  • Store Closing & Holding items



    The Richmond VA store has closed without notice; therefore, the property owner is currently holding baby items which have been paid for thus no credit refunds or pick up of items. There should be some form of resolution for the parents who have their baby items being held without reason. There must be some form of legal action taken on the store owners and/or the current property owner so that the parents can move on with their lives. More...
    (Legal Services)
  • Store Closes with customers empty handed



    I would like to say that the owners of the Richmond VA location were very nice while we were making the purchase of an entire baby/tottler/adult furniture set plus a chair with foot stool. All the items came in with teh exception of the tottler rails, adult rails, and teh foot stool. Please note that all items were paid in full. It was at that time the store location was closed downed and locked up so that no one could pick up their remaining items. My son and daughter-in-law were told that they could not get the remaining items nor will they get any money back. Again please note that the... More...
    (Legal Services)
    Harper9111's Picture   Harper9111    0 Comments   Comments
  • HORRIBLE SERVICE



    6/7/2011 My Husband and I bought a nursery set from USA Baby (Hollywood, FL) from Sam (Owner of USA Baby Hollywood, FL). We received 1/2 the delivery within a few weeks or order. We were told by Sam that the remainder piece would take 2-3 months for delivery. My husband and I called approximately 3 months later inquiring about our missing piece. We were told that it was not available for 4-6 weeks(Spring time). We made several calls in the Summer (after Spring) and NEVER received a call back. My Husband and I drove an hour to the store to speak to them and try to get our missing... More...
    (Furniture)
    CA25's Picture   CA25    0 Comments   Comments
  • Horrible



    I will never go to this store again. My friend is registered here so I thought it would be nicer than going to a huge store like Babys R Us. They don't have a self serve registry so I had to wait for an associate to do it. 15 minutes went by before I asked the other customer in the building if they had seen anyone and they said they had been there for a while and they hadn't seen anyone either. Finally an associate prints me a hard copy because my friends name wasn't in their computer system. There was only 10 items on the list so I asked the associate to help me locate a few... More...
    (Furniture)
    Jeverett's Picture   Jeverett    0 Comments   Comments
  • Avoid at all costs...



    I purchased my pieces of my nursery set online to be picked up today by me. Showed as available online, let me complete my credit card transaction, the whole works. I drove 30 minutes to get to the store today and when I arrived with a printed copy of my receipt, all the lady said was "we tried looking and coundn't find your items. sorry". Are you kidding me? So you let me purchse the items, drive all the way here to pick it up and THEN you tell me you don't have it in stock. Not only that, but they couldnt order it too. Needless to say my credit card is being refunded,... More...
    (Parenting, Nannies, Babies, Family)
    silvermystery's Picture   silvermystery    2 Comments   Comments
  • The Richmond Store Rocks!



    I live about an hour away from the store, and my furniture is coming about the same time my baby is due (my baby is coming a few weeks early!), so I don't have to deal with the stress over getting furniture right around my due date, USA Baby Richmond is delivering my furniture to me, even though I'm out of their delivery area! Wow! I can't say thank you enough! More...
    (Furniture)
    marykate221's Picture   marykate221    0 Comments   Comments
  • Complaint



    All this company wants is your money and the sale. Once the sale has been made the service is sooooo terrible it makes you regret ever walking into this store!!!!!! I am soooo upset, I have never been treated this way after making a purchase. I get better service when I buy 20 dollar products. We spent close to $5,000 in that store and were probably one of their easiest sales!!! My 5 drawer dresser came in damaged and it took me a month to get a hold of someone to attempt to help and the matter is still NOT resolved. They always want to call mne back and don't do it until like... More...
    (Furniture)
    smanni109's Picture   smanni109    0 Comments   Comments
  • Richmond, VA store - very poor service



    All they want is your money and the service end there. I ordered an entire nursery suite and had to call to check on the delivery status only to find out that the crib was running 4-5 weeks beyond the date estimated. I asked the store to deliver the furniture in 2 deliveries w/ the crib coming in later and they refused. I ordered within a perectly appropriate timeframe, and have done everything I can to make this go smoothly, but they are not willing to budge an inch, so i will bring my baby home to an empty room. More...
    (Delivery Services)
    viviangn's Picture   viviangn    3 Comments   Comments
  • USA Baby Great Service



    USA Baby in San Diego went out of their way for me! I got a Joovy Caboose stroller from a friend and I lost the front wheel. Sherry got Joovy to send me one for free!!! She didn't have to help me at all, yet she treated me with the biggest smile and the best service I have received in a long time! USA Baby in San Diego is a great store, a huge store with a lot of inventory. If you need some help, go see them! These are great people! More...
    (Parenting, Nannies, Babies, Family)
    billglor2002's Picture   billglor2002    0 Comments   Comments
  • BEWARE OF SAN DIEGO STORE



    DO NOT BUY FROM SHERRY AT SAN DIEGO STORE. We were warned by the reviews but they are true, they have the worst customer service I have ever encountered. They were sweet as sin two days ago when we bought a $700.00 crib, she assured us the reviews were not true and Sherry had handled customer service there for 12 years. I called today to ask to her take payment for the crib from my gracious in laws and cancel our transaction. She said SHE NOW makes no decisions, cant help us, she yelled at me and much more. THIS STORE WANTS NOTHING TO DO WITH YOU ONCE YOU BUY THEIR PRODUCT AND THEY GET... More...
    (Parenting, Nannies, Babies, Family)
    tmischin9598's Picture   tmischin9598    0 Comments   Comments
  • Terrible service!



    The most horrible service I've ever encountered in my entire life! I ordered furniture and the owner assured me that while they've had delays in the past, that I most likely wouldn't encounter any issues. He told me 6 - 8 weeks. So I placed my order. It has been almost 16 weeks and I still do not have my furniture! Every time I call I am given the run around - told they will call me back, but never do. I finally called the manufacturer directly and they cannot understand why I haven't received my order either since they have full stock of the pieces I've... More...
    (Parenting, Nannies, Babies, Family)
    23456's Picture   23456    6 Comments   Comments
  • USA Baby is not nice to new mothers!



    I have never encountered such poor customer service as I have from this location of USA Baby. (Hollywood, Fl) It has been a nightmare! I was told my furniture would take 4-6 weeks for delivery and it took 11 weeks for me to get my crib and it had several issues with the paint that the company is not doing anything about! I had to pick up the dressers myself because they came in earlier then the rest of the stuff but I was told I would have had to pay an additional $130 to have it delivered separately, on top of the $160 I already paid! No one ever called me to tell me why there was a delay... More...
    (Parenting, Nannies, Babies, Family)
    tweve's Picture   tweve    1 Comments   Comments


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