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USA Baby Complaint - Avoid at all costs... - Customer Service
USA Baby Complaint

USA Baby Complaint

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Avoid at all costs... - Customer Service


I purchased my pieces of my nursery set online to be picked up today by me. Showed as available online, let me complete my credit card transaction, the whole works. I drove 30 minutes to get to the store today and when I arrived with a printed copy of my receipt, all the lady said was "we tried looking and coundn't find your items. sorry". Are you kidding me? So you let me purchse the items, drive all the way here to pick it up and THEN you tell me you don't have it in stock. Not only that, but they couldnt order it too. Needless to say my credit card is being refunded, but the lady didn't even apologize! I would never recommend this place to anyone... especially someone who is pregnant. HORRID SERVICE!


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Comments


skrickovic says: (7 years ago)
 0
We are very sorry about your experience. Based on the fact that the Richmond store does not offer online buying, you must have attempted to purchase your items at usababy.com. But if there is anything we, staff at the Richmond store, can do for you, please let us know. Again, we are very sorry about your experience.



skrickovic says: (7 years ago)
 0
We are very sorry for your poor experience. But if you purchased your items online, you must of purchased your items at usababy.com. The Richmond store does not have an e-commerce option on their website. If we, at the Richmond store location, can be of assistance, please let us know.




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