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USA Baby Complaint - Terrible service! - Customer Service
USA Baby Complaint

USA Baby Complaint


Terrible service! - Customer Service

The most horrible service I've ever encountered in my entire life! I ordered furniture and the owner assured me that while they've had delays in the past, that I most likely wouldn't encounter any issues. He told me 6 - 8 weeks. So I placed my order. It has been almost 16 weeks and I still do not have my furniture! Every time I call I am given the run around - told they will call me back, but never do. I finally called the manufacturer directly and they cannot understand why I haven't received my order either since they have full stock of the pieces I've ordered. So USA Baby is LYING to me. They must have never placed my order with the manufacturer until a few weeks ago. Every time I called about it, they LIED. Now they are telling me that the delivery truck is stuck because of bad weather??!! Another lie because the manufacturer told me the shipment with my order hasn't even been sent yet. My last phone call with them, the owner was downright rude. They have never apologized nor done/said anything to reassure me that they are doing everything they can.

I can't believe this store is still in business. I will never purchase another item from them and will never recommend them to anyone.

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Mjohnson1105 says: (9 years ago)
Doesn't matter which store - I'm going through the exact same thing at the MN store. Still haven't gotten my stroller as ordered and nobody EVER calls me back. UNREAL!!! The worst part is I can't call them and tell them to forget it because it's a "special order" so I'm stuck with crap service. Going to file with the BBB soon...

NewDad23 says: (9 years ago)
I had much the same problem with the Richmond USA Baby. This place is simply horrible to do business with. I am convinced that this place is running some kind of financial scam. They ask for money up front and then hold it fo 16+ weeks while your 6-8 week order comes in. They lie to you about the status when you call telling you 2-3 weeks and the truck will be coming in. 3 weeks later it's another 2-3 weeks. This is a really poorly run business. Expecting mothers should really run to Belini on Broad St. or Pottery Barn for Kids.

NewDad23 says: (9 years ago)
Same experience for me. I can't believe the Richmond USA Baby is actually still in business. I think an investigative body would look into these people, there simply must be funny business going on with the money. They are playing some shell game. There is no reason why they get your money up front, then take sooooo long to deliver. Be forwarned expecting mothers....Shop elsewhere.

steph0923 says: (9 years ago)
I had the same exact thing happen to me last year and also given the run around. I had to coordinate with directly with the manufacturer who also told me the items were in stock. This place is horrible. I filed a complaint with the better business bureau. I suggest all expecting moms to find another place to purchase your furniture.

murphythadog says: (10 years ago)
I ordered something back in January from the one in Richmond VA, and still haven't gotten what I paid for. I'm trying to talk to supervisor the sales person said she can have them call me. I'm not impressed with this place.

prego2 says: (10 years ago)
Which USA Baby store was this?

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